REFUND & CANCELLATION POLICY

General Disclaimer

EAZYGROW VENTURES PRIVATE LIMITED is an independent, private-sector B2B startup advisory and business consulting company. We are not a government body and are not affiliated with, endorsed by, or authorized by the Government of India, the Ministry of Corporate Affairs (MCA), or any other government agency or department.

Our services may include assistance with business registrations, startup recognition, government schemes, grants, funding applications, compliance, certifications, documentation, and related business support. Eligible applicants may also complete applicable registrations and filings directly through official government portals, including mca.gov.in, startupindia.gov.in, and other relevant government platforms.

Payment & Authorized Execution Partner

Payments for services provided by EAZYGROW VENTURES PRIVATE LIMITED should be made only through the Company's officially communicated payment channels and in accordance with the applicable invoice.

For certain compliance, documentation, legal, professional, or execution-related services, payments may be securely routed through our authorized execution partner, LVC Legalvala Consultancy LLP, where applicable. Such payments will be supported by valid and verified tax invoices issued by the respective authorized entity.

Customers are advised to verify the invoice, beneficiary details, and payment instructions before making any payment. No payment should be made to any personal account or to an unauthorized third party claiming to represent the Company or its authorized execution partners.

Any payment made outside the officially communicated and verified payment channels shall be solely at the payer's risk and responsibility, and EAZYGROW VENTURES PRIVATE LIMITED shall not be liable for unauthorized transactions.

This General Disclaimer forms an integral part of, and is incorporated by reference into, this document and the Company's other published policies.

1. Our Commitment

EAZYGROW VENTURES PRIVATE LIMITED believes in transparent, fair, and honest business practices. If the Company is unable to deliver a service as committed, a refund will be initiated strictly in accordance with the terms of this Policy.

Refund requests must be submitted by email to info@essygrow.com with the subject line "Refund Request – [Your Order/Service Name]". Our team will acknowledge the request within 2 business days.

2. Eligibility for Refund

A refund may be considered only where:

• The Company is unable to initiate or process the service despite having received complete documents from the client within the stated timeline
• The client requests cancellation before any work or government filing has been initiated
• A duplicate payment has been made by the client
• The Company has committed a material, demonstrable error that directly resulted in service failure

3. Non-Refundable Conditions

3.1 Government Rejection or Delay

No refund will be provided where the Company has processed the application in accordance with government guidelines and the registration, certification, or funding is rejected, objected to, or delayed by the relevant government department, portal, authority, or lending institution. Such outcomes are beyond the Company's control.

3.2 Non-Cooperation by Client

Where a service cannot be processed due to the client's failure to provide required documents in time, provision of incorrect information, or lack of cooperation, a processing and administrative charge equal to the greater of 20% of the amount paid or the Company's actual costs and resources committed to that point shall be deducted. Any remaining balance, if payable, will be assessed against the stage of work completed and refunded accordingly.

3.3 Government Fees Already Paid

Any government fee, portal charge, challan, stamp duty, or other statutory payment made on behalf of the client is strictly non-refundable under any circumstances. The Company will provide proof of payment (challan or receipt) before remitting any government fee on the client's behalf.

3.4 Partially Delivered Services

• Where any component of a service has been partially delivered (for example, a pitch deck drafted, documentation prepared, or investor connections shared), no refund is available for the portion already delivered.
• For subscription-based or multi-month plans, no refund is available once the plan has been activated and work has commenced.

3.5 Complimentary Services or Discounts Availed

Where the client has availed any complimentary service, bonus deliverable, or discounted pricing as part of a service package, no refund is applicable to that component.

3.6 Success Fee Payments

Success fees, as defined in the Company's Terms & Conditions, are earned upon disbursement of funds and are strictly non-refundable.

3.7 Change of Mind / Client-Side Delay

No refund shall be processed where the client changes their mind after a service has been initiated, or where delay in service delivery is caused by the client's unavailability or inaction.

4. Refund Process

• Step 1 – Submit Request: email the required details, order/service reference, reason for the request, and supporting evidence to the address in clause 1 above.
• Step 2 – Review: the Company will review the request and determine eligibility within 15 working days of receipt.
• Step 3 – Resolution: where a refund is approved, it will be processed to the original payment source within 15 working days of approval.
• Step 4 – Notification: the client will be notified by email once the refund has been initiated.

5. Deductions & Processing Charges

Where a partial refund is approved, the Company will deduct:

• an administrative/processing charge of a minimum of ₹500 (Rupees Five Hundred);
• the proportional value of any services already delivered or work completed; and
• any government fees, third-party costs, or portal charges already incurred on the client's behalf.

The maximum refund payable under any circumstance shall not exceed the total amount paid by the client for the specific service in question.

6. Cancellation Policy

A client may cancel a service order before "commencement" of work. "Commencement" means the stage at which the Company's team has begun documentation review, filing, or any other substantive action on the client's behalf.

• Cancellation before commencement: full refund, less the minimum processing charge referred to in clause 5.
• Cancellation after commencement but before filing: partial refund assessed against work actually completed.
• Cancellation after filing or submission to a government portal: no refund is applicable.

7. Funding & Advisory Plans — Special Terms

For incubation, accelerator, and similar structured advisory plans:

• Once a plan is activated and onboarding is complete, the plan fee is non-refundable.
• If the Company has not initiated any work within 15 business days of receiving payment and the required documents, without valid reason, the client is eligible for a full refund, less the minimum processing charge.
• All other refund scenarios for such plans will be assessed against the stage of work completed and the terms of the specific engagement letter or proposal signed by the client.

8. Dispute Resolution

A client dissatisfied with a refund decision may escalate the matter to the Company's Grievance Officer at info@essygrow.com or +91 7041894751. Escalated disputes will be addressed within 30 days. Any dispute that remains unresolved shall be governed by the Dispute Resolution & Governing Law clause of the Company's Terms & Conditions.

9. Contact for Refund Queries

• Email: info@essygrow.com
• Phone / WhatsApp: +91 7041894751
• Business Hours: Monday to Saturday, 10:00 AM to 6:30 PM IST
• Address: 315 Sahitya Arcade, Ahmedabad, Gujarat, India