Privacy Policy

1. Introduction

EazyGrow Financial Services Pvt. Ltd. (hereinafter referred to as "EazyGrow", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide when you access our website (www.eazygrow.com), use our services, or interact with us in any way.

By accessing our website or availing our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.

2. Information We Collect

We may collect the following categories of personal and business information:

2.1 Personal Identification Information

• Full name, email address, mobile number, and residential/business address
• Aadhaar number, PAN number, GSTIN, and other government-issued identification (only where required for service delivery)
• Business registration details, CIN, Director Identification Numbers (DIN)
• Bank account and financial details provided for loan or funding applications

2.2 Usage & Technical Information

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referral sources
• Cookies and session data for website functionality

2.3 Communication Data

• Messages, queries, and feedback submitted through our contact forms, WhatsApp, or email
• Call recordings where consent is obtained for quality and training purposes

3. Purpose of Data Collection

We use your information exclusively to:

• Process your service requests (MSME registration, GST, ISO, Startup India certification, business funding, etc.)
• Verify identity and ensure eligibility for government schemes and certification processes
• Communicate service updates, document requirements, application status, and follow-up actions
• Process payments and issue invoices and receipts
• Comply with legal, regulatory, and statutory obligations under Indian law
• Improve our platform, services, and user experience through analytics
• Send you relevant service updates, offers, and informational content (with your consent)

4. Data Sharing & Disclosure

EasyGrow does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Government Portals & Authorities: Data submitted to portals such as Udyam Registration, GSTN, DPIIT Startup India, Ministry of Corporate Affairs (MCA21), or ISO certification bodies as part of service delivery on your behalf.
• Authorized Service Partners: With our registered consultants, Chartered Accountants, Company Secretaries, or technology partners who assist in delivering services — all bound by confidentiality agreements.
• Financial Institutions: With RBI-registered lenders, NBFCs, or banks when facilitating loan or funding applications at your request.
• Legal Compliance: As required by any court order, government authority, or applicable law under Indian jurisdiction.

Important: We will never share your Aadhaar, PAN, or bank details with any third party without your explicit written consent, except as legally mandated.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access controls ensuring only authorized personnel access sensitive information
• Regular security audits and vulnerability assessments
• Secure document storage with access logging

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Indian laws and regulations (including the Companies Act, GST Act, and Income Tax Act). After the retention period, data is securely deleted or anonymized.

For services involving government filings, we retain records for a minimum of 7 (seven) years to ensure compliance and post-service support.

7. Cookies Policy

Our website uses cookies to enhance user experience, track preferences, and analyze traffic. Types of cookies used:

• Strictly Necessary Cookies: Required for website operation and cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for improved experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Your Rights as a Data Subject

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable laws, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where it is no longer required (subject to legal retention requirements).
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer or MEITY's Data Protection Board.

To exercise any of these rights, write to us at: [email protected] with the subject line "Data Rights Request".

9. Third-Party Websites

Our website may contain links to third-party websites (government portals, payment gateways, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our services are intended for businesses and individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website. We encourage you to periodically review this page. Continued use of our services after changes constitutes acceptance of the revised policy.